• ANY PAYMENTS MADE AFTER 4:00 PM ON THE 25TH OF EACH MONTH MUSTINCLUDE THE $50.00 SERVICE FEE
  
• ONLINE PAYMENTS MADE AFTER 4 PM WILL NOT BE CREDITED TO YOUR ACCOUNT UNTIL THE FOLLOWING BUSINESS DAY. 
  
• THE FALL RIVER ROAD UTILITY DISTRICT IS NOT AFFILIATED WITH THE DOXO PAYMENT SYSTEM.  IF YOU CHOOSE TO PAY WITH THIS METHOD, YOUR PAYMENT COULD TAKE UP TO 30 DAYS TO POST.​​
  

TAP FEE SCHEDULE               EFFECTIVE  OCT 3, 2024

OTHER FEES                        ​EFFECTIVE FEBRUARY 8, 2022

​Return Check Service Charge                                           $  35.00 per returned check

Relocating Meter Fee                                                          $ 800.00 

Cut Lock Fee                                                                        $ 100.00 per cut lock

Tampering Fee                                                                     $ 350.00 per occurrence

Water Theft                                                                           $ 350.00 + cost of estimated water theft 

Late Payment Fee                                                                 10% of water service                                                                                                 

SERVICE CALL POLICY                                  EFFECTIVE NOVEMBER 2015

POULTRY BARN POLICY                                 EFFECTIVE MARCH 2016

When a customer of the Fall River Utility District calls into the office to make a request for service, and if the problem proves to be on the customers side of the meter, there will be a $50.00 service charge to the customer's next bill.  In addition, if the customer requests to have their meter checked for accuracy there will be a $50.00 charge; however, if the meter does prove to be inaccurate a new meter will be installed at no charge to the customer.

Examples:

If customer's bill is higher than normal and they request a service man to come out to read his meter, and the meter reading is correct, a $50.00 charge will be added to the customer's next bill.

If a customer has a water leak and can not turn off his water and request a service man to come out to turn off his water, we will send a service man to turn off the meter, but there will be a $50.00 charge added to the customer's next bill (Each customer is supposed to have their own cutoff outside the meter so that they are able to turn the water off without assistance).

If a customer's leak tek on the meter is turning, this indicates a leak on the customer's line, we will explain to the customer how to look at this.

To have a meter profiled to show when water was in use, there will be a $50.00 service charge for this service.

Before a service man is sent out, we will explain how to check for possible leaks and how to read the meter.

1. 

All new poultry barn or commercial farming operations are required to install a reduced pressure backflow preventer.  This backflow preventer is to be installed outside the meter pit or outside the building, to allow the utility district to test and/or inspect the device 24 hours a day and 7 days a week.  The device must be 24' above ground level (no pit installation allowed) in a hot box or equal.  The Fall River Rd. Utility District will supply the owner with the specifications on what device will be accepted.  The District will work with the owner on location of the device and will inspect the device before the water will be turned on.

2.

All existing poultry barns or commercial farming operations will be required to comply with this new policy within 90 days from the day of notification.  Any customer not in compliance with this policy will be disconnected from the Fall River Utility District Water Service until said improvements have been completed and inspected by the Fall River Rd. Utility District.

Testing of the Reduced Pressure Backflow Preventer:

Devices shall be tested every 12 months from the date of installation by the Fall River Road Utility District or by a qualified person possessing a valid Certification from the Tennessee Department of Environment and Conservation, Division of Water Supply for testing of such devices.   A record of this test will be kept on file with the Fall River Rd. Utility District.

The person performing the test will also be required to supply a valid copy of his/her T.D.E.C. certification to the Fall River Rd. Utility District to be kept on file at the Utility office.

The owner of the device (the poultry barn of commercial farming operator) will be responsible for the cost of the annual testing of this device. 

LEAK ADJUSTMENT POLICY                             EFFECTIVE MAY 14, 2013 AT 7:00 P.M.

The average bill will be calculated and the remainder will be adjusted at a charge of $3.00 per one thousand gallons plus 10% plus sales tax.

EXAMPLE:

Based on an average bill of 9,400 gallons                                                           Cost                             $     91.40 

                                                                                                                             Sales Tax                    $        8.91 

                                                                                                                             Total Bill                       $   100.31

Based on a leak of 287,000 gallons                                                                     Cost                             $2,451.00

                                                                                                                             Sales Tax                     $   238.97

                                                                                                                             Total Bill                       $2,689.96

Gallons leaked                                287,000

Less Average Gallons Used               9,400

                                                        277,000 gallons x $3.00                                                                   $   832.80

                                                                                                                             X 10%                         $     83.28

                                                                                                                             Subtotal                       $   916.08

                                                                                                                             Sales Tax                    $     89.32

                                                                                                                             Total                            $1,005.40

                                                                                                                             Plus Average Bill         $   100.31

                                                                  TOTAL BILL AFTER ADJUSTMENT                                     $1,105.71

If the leak inside the meter box is on the customer side of the meter and causes a noticeable increase in the customers, bill, the customer will be charged an average bill for that month.

BILLS PUT IN THE NIGHT DEPOSIT AFTER 4 PM ON THE 25TH OF THE MONTH, ARE CONSIDERED LATE AND YOU WILL BE CHARGED A $50.00 SERVICE CHARGE.  THE CUT OFF LIST IS PREPARED AT 4 PM ON THE 25TH OF EACH MONTH AND THE SERVICE MEN LEAVE WITH THE LIST BEFORE THE OFFICE OPENS.

ATTENTION

CONNECTION FEES                                        EFFECTIVE MAY 14 2013 AT 7:00 P.M. 

Connection Fees paid before 2pm – Service will be connected same day

Connection Fees paid after 2pm – Service will be connected the following business day

Any water turned off for nonpayment – Service will be turned back on during regular business hours

FAILURE TO RECEIVE YOUR BILL DOES NOT RELIEVE YOU OF YOUR RESPONSIBILITY TO PAY

​ 

All bills are payable upon receipt.  Payment can be made at First Volunteer Bank, utility office or by mail.  Any bill not paid within ten days of the late date, the meter will be locked and there will be a SERVICE CHARGE OF $50.00 to have service reinstated.

Service will be reinstated only during regular office hours 8:00 A.M. to 4:00 P.M. upon the receipt of the reconnect fee of $50.00.  For after hours, services for non payment can be reinstated for a fee of $150.00.  For your convenience, we accept Visa and MasterCard at the utility office.  Any bill paid after the late date must be paid at the utility office with check, money order, Visa or MasterCard.  No cash will be accepted at the utility office.  This is for your protection and ours.

THERE WILL NOT BE ANY PHONE CALLS OR LATE NOTICES SENT TO REMIND YOU TO PAY YOUR BILL.

NON-PAYMENT POLICY                                  EFFECTIVE FEBRUARY 8, 2022 AT 5:00 P.M.